No further action is needed. And when I look in "View order details", I see this status: "Cancellation for this order is pending" Explain to the seller why you need to cancel, and select Send. Usually this means the seller did something bad. The item was listed as no returns so the seller just cancelled the order but messaged me there address too. After requesting a refund, the seller has 3 business days to respond. Once you receive their request, you'll have 3 days to approve or decline it. I also contacted customer service rep but they said they are escalating my concern but they are of no help. Did you add a photo of text later? I was confused and I called eBay and they said I did not need to return the item if I didn't want to. - Order cancelled from seller and no refund Closed Vinay Singh filed this complaint against Flipkart on Sep 11, 2019. Find the transaction you want to cancel, and from More actions, select Cancel this order. When you sell something on eBay, you have to have the buyer's permission to actually cancel the order and it has to be done through the resolution centre. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. If the seller does not respond to your request, you can ask eBay to step in and help resolve the situation. I have ordered a redmi note * pro mobile on ** Aug **** & order got cancelled from seller ⦠He also left me positive feedback, probably hoping that I wouldn't leave him any negative. When a seller sends a cancel-request they are warned that they should refund first, she has no reason not to know this. Bought iPhone on eBay, seller asked not to use PayPal, but buyer refused and paid through PayPal and then received the item. eBay declined my refund because seller Seller provided tracking info but I never... i have refund from seller EBay did not put on my acount Cancel an order and receive a refund. I've bought 2 items on eBay on June 11th the very next day seller cancelled order and I've receive mail from eBay stating that I will refund in 3 days but it's been more than a month. Find the transaction you want to cancel, and from Actions, select cancel order. Frustrated: seller cancelled paid order to resell at a higher price on eBay. No,you can not refund through paypal directly,or you will also get a defect. Note: Only sellers can cancel an order via the order page. Paypal sent out an email today with an update today to the Paypal terms which will go into effect on May 7, 2019. It looks like several answers did not see the expanded question with the details of your transaction and have responded as if it was a no-sale cancellation rather than an Item Not As Described refund situation. If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay. Buyer made a purchase a month ago and canceled a day later before we could even ship, so we simply just went in and canceled the order. eBay Seller Feedback Get Dinged When Buyer Cancels: by: Forestt : Wed May 8 15:20:06 2013 @Marie, good explanation, however, as the OP stated, there is no reason a buyer who requests the transaction be cancelled should ever be allowed to leave feedback. The message appears to be from Ebay. Currently the policy is that the $.30 does not get refunded, but the 2.90% fee does. This was a large company. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If a buyer asks you to cancel an order, they'll need to send you a cancellation request. I questioned ebay about this some time ago and asked if I refund a customer in this way and as it is not associated against the order itself, can the customer open a case asking for the refund again. There are a number of ways a seller may respond to a refund request. When you approve the request: If the buyer had paid online via eBay checkout or an eBay invoice, their refund will be issued automatically. the seller has cancelled my order that I have already paid for, how do I get my payment back, I have already asked him for a refund but the message from ebay only gives me two answers to choose from to close the sale, either that I have not paid or that i did pay and have had the refund,nothing to say I need a refund. Choose a reason for the cancellation, and then select Submit. Offer a refund as a managed payments seller . There can be cases where the seller doesn't have enough in their Paypal account to cover the refund, and there can be a delay while the funds are transferred, typically 2 ⦠Salva discussione Avvertimi delle risposte Aggiungi nuova discussione . Seller cancelled the sale but no refund had a message saying there was a problem with the refund and to contact the seller but after several messages no replies from him GetHuman4526516 did not yet indicate what eBay (UK) should do to make this right. "The seller cancelled your order and sent you a refund. The new terms seem to indicate that the entire 2.90% + $.30 fee will not be refunded in case of an order cancellation/refund. If orders need to be cancelled after the fee invoice has been paid, and this order is not more than 90 days old, please contact us and we will issue a fee credit. Find the transaction you want to cancel, and from More actions, select Cancel this order. No refund, Emailed again. Iniziata da eel.wax 3 days ago, 32 risposte. Hi. It also didnât ping up as a email. I contacted seller through eBay and he was very apologic. IME, a seller cannot cancel without issuing a refund simultaneously. It usually takes 3 to 5 business days for a PayPal refund to go through. I asked to setup a refund or a return. The seller cancelled this order because: Buyer asked to cancel the order. Choose a reason for the cancellation and then select Continue to finish. If you're a managed payments seller, or the buyer paid using PayPal, a full refund will be issued automatically. Papal have now sent a message saying seller has cancelled the order and the item must be returned. A seller may offer a full or partial refund. This is literally insane! We checked with eBay, and learned that eBay offers a 30-day money back guarantee. When you go to the drop down menu to cancel the order and choose buyer,s reason,ebay refunds the buyer on seller,s behalf,no need to go to paypal. That's great for dealing with local sellers, but not someone shipping from China. I am nice and would give her 24 hours to refund. Frustrated: seller cancelled paid order to resell at a higher price on eBay Lancé par eel.wax 3 days ago , 32 réponses Enregistrer sujet M'avertir des réponses Not told me. FIX: Contacted ebay and they reviewed my issue of ordering twice. and that he'd issued me with a refund, which he had. Amazonâs message under the canceled order reads âOrder Cancelled This order has been canceled and the buyer will not be charged for the purchase. It depends on who cancelled the order, but it is unlikely that the seller, who seems to have sent something, did the cancellation. Which means that eBay cancelled the transaction after the sale. We'll send an email confirmation soon" But the problem is I have not received any emails or refunds, what is going on? The sale totally disappeared from my order history, so that there is no way to leave seller feedback on the purchase. Starting in mid-September, automatic refund to the buyer after 6 business days once the item has been delivered to the seller and as long as the seller has not asked eBay to step in and help By the 2015 holiday season, all eligible domestic returns on eBay will be hassle-free returns. In Seller Hub, go to Orders - opens in new window or tab; or in My eBay, go to Sold - opens in new window or tab. Unquote . You can't make her send items, especially if she doesn't have them. Select Send refund to finish. Dear Concern, I had booked Zenfone Back panel from ebay last month which was cancelled by ebay's seller before the date of delivery. I am sure many orders were made for the item, and if I as a seller made that many cancellations I would no longer have selling priviledges I am sure. after cancelleation ebay is not initiating by Refund even after 10 days. "But there was no refund." They sent a refund to your original payment method. Ebay recommends that buyers do not accept cancel-request unless they have had full refund, remind her of that. Such purchases normally arrive around Apr 13, so on Apr 15 I contacted the seller as the tracking number given provided no ⦠The seller does not ship the order immediately after an order is made as AliExpress usually reserves up to 7 business days for sellers to send the parcel out. If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay. I purchased something from a seller which was scheduler to arrive between Apr 13 - May 17. I ordered an item on ebay from a top-rated seller for £45 and the next day he cancelled my order and sent me a message telling me "Unfortunately this item is no longer for sale." Is eBay Refunding Seller Fees for Cancelled Orders: by: Stockmiser : Wed Feb 1 07:47:49 2012: I just closed out a cancellation this morning, and the credit is immediate - you can see it under your ''seller account''. In Seller Hub, go to Orders - opens in new window or tab. Checked on eBay on 31st March and low and behold seller had cancelled the item. Keep in mind that when you file a ''cancelled'' order, the buyer must either agree OR 8 days must pass without any buyer response. Wait for the seller to respond. If you are cancelling your order when the status is at Awaiting Delivery, we are sorry to inform you that the order can no longer be cancelled. Can't anyone help me how to contact ebay to get assistance/ refund with my matter? If you are a buyer and wish to cancel an order, please write to your seller on the order page. Faulty apparently when he tested it ( although item was described as new so not sure why he would be testing it) . 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