The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. The new travel must be in the same name as the original ticket. 4 replies 190 views Scotbot Forumite. Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? 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Thai Airways Refund. Ticket holders are essentially unsecured creditors that would be about the last to get paid and would likely get nothing. K LA. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. The Pattaya News notes that many customers are still waiting for ticket refunds and many comment on a regular basis on our social media channels. His full contact information, including office contact information, can be found on our Contact Us page below. Reply. Further information on the refund process and developments concerning the Company’s rehabilitation proceedings will be provided in due course. Sorry about the harsh news, but these are harsh times. They have a lot to lose and very little to gain from doing so. Refund Policy of Thai Airways: 1. Photo: Getty Images. Hi, anyone else received an email recently advising them that they have until November 2nd to submit their debt repayment claim regards Thai Airways? If the airline goes bankrupt then you may not get it at all. Thai Airways sources on Friday told Thai Enquirer that some of the ticket refunds will unlikely ever get compensated. According to EC 261, when your flight is eligible you can get up to $700 (€600) in compensation per passenger. REFUNDS : If you wish to cancel your ticket and process a REFUND, THAI regrets to advise that since the Company has filed for a rehabilitation plan under the Central Bankruptcy Court of Thailand, REFUNDS ARE NOT PERMITTED to be processed at this time. Thai Airways International (THAI) has admitted that debt rehabilitation has kept it from refunding customers for unused tickets. Useful This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright © 2021 Thai Airways International Public Company Limited (THAI).  The petition inquiry process today has shown promising signs since Thai Airways has provided plenty of evidence to prove that it deserves rehabilitation, according to the acting president.Â. The amount owed but defaulted is nearly $32m. The tab below provides specific data regarding the airline's on-time performance. Thai Airways rehabilitation plan to introduce a new ticket refund policy. Thai Airways has now sent a third email about its bankruptcy proceedings to ticket holders waiting for their refunds. He has lived in Pattaya for over six and a half years as a full-time resident, is well known locally and been visiting the country as a regular visitor for over a decade. Thai Airways rehabilitation plan to introduce a new ticket refund policy. Contact Us: https://thepattayanews.com/contact-us/, The Pattaya News is your number one source for Real, Unbiased, Impactful and In the moment breaking news based in Pattaya, Thailand. All rights reserved. I emailed my refund request to roh.customerservices@thaiairways.com with a simple message: Subject: Booking Reference ***** Refund Request “As this flight has been cancelled, please refund my payment of $225.80. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. It would be unwise to book any flights with them. Chansin Treenuchagron, Acting President of Thai Airways International, revealed today, August 17, that the terms and details of their customer’s refund policy were included in the rehabilitation plan and were expected to take effect as soon as the examination of the rehabilitation petition by the Central Bankruptcy Court … About Us: https://thepattayanews.com/about-us/ THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure. Articles may be shared if source and original link to the article is given. You will receive a notice of cancellation and nothing else. If your flights have been cancelled by THAI and no suitable alternative has been offered, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The court, therefore, set more hearing dates for the petition on August 20 and August 25. Report inappropriate content . 3. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Thai Airways will also bring witnesses to testify to the court on the day. Reply. We have covered the ins and outs of this airline failure on our recent articles here, here, here and here.  âIf the inquiry process was completed and the court had ordered the company to conduct the rehabilitation plan, we will follow the plan right away and the Legal Execution Department will notify all creditors about the registration procedure.â Chansin told the Associated Press. Thai Airways Reservations allow the passengers to make the desired modification to their booked flight and also give the flexibility to cancel the flight with a full or partial refund of the ticket fare (depending on the terms and conditions). BANGKOK, 1 June 2020: Thai Airways International, now under the protection of Thailand’s bankruptcy law since late last month, admits it will not be able to refund passengers for unused tickets until the restructuring phase gets underway in accordance with the country’s bankruptcy law. Thai Airways International (THAI) has admitted that debt rehabilitation has kept it from refunding customers for unused tickets.  The progress of the rehabilitation plan is expected to be operated within 1-2 months after the date of the rehabilitation approval and the appointment of the planning team by the Thai Government Gazette team. All Information and news articles here are the digital property of The Pattaya News. THAI’s Corporate Image and Communications Department said on Thursday it is unable to offer refunds at this time as the Central Bankruptcy Court admitted the airline’s request for rehab under the bankruptcy law on Wednesday. The refund process 1) You cancel the trip prior to day of departure. THAI has temporarily suspended all international flights and shut down its overseas offices since March 25. Inquiries should be sent to Pattayanewseditor@gmail.com. Shockingly poor customer support, flights cancelled months ago but no refunds, highly likely Thai will be bankrupt and unable to refund anyone. $ 700 ( €600 ) in compensation per passenger written about news and Thailand for a full without. Same credit card used to purchased the ticket refunds will unlikely ever compensated... Trip prior to day of departure shared if source and original link to the same name as original... News focuses on the latest news in and around Pattaya, Thailand and Southeast Asia Line and get news! 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