Find the bulb that is not responding and tap on its name. If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. It's not guaranteed to work with all Android devices, but to enable this, you first have to have the Alexa app installed. Once your first iDevices product is set up, visit: If you have existing iDevices products connected to Alexa and you’ve added a new product, visit: For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. You can check this by going to the Alexa app, tapping the menu, and selecting “Skills and Games.” Then select “Your Skills.” If C by GE is not listed, enable the skill. Force stopping the Alexa app resolves most issues with responsiveness. Another popular fix is to reset the voice service in the Sonos App by removing it from your chosen speaker. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Next, open Settings and navigate to Assist app . we'll use this information to improve our online Help. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Sign out of the app. Sign out of the app. Then tap Device assistance app > Device assistance app > Alexa. Download and install the Amazon Alexa app for Android and create an account. Force stopping the Alexa app resolves most issues with responsiveness. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. It should read "Enabled." Broaden your portfolio and Make sure your Wi-Fi network is enabled and working … Voice assistants like Alexa and Google Assistant are consistently getting smarter. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences. Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. If the iDevices Connected app is able to control the product, but Alexa can’t, unplug your iDevices product and plug it back in or just press the reboot button for any in-wall products. Alexa states, “I couldn’t find a device or group named [name] in your Profile.”. Depending on what you named your device, Alexa may have a hard time controlling it. But if that's not good enough, you can control Alexa (and even your smart home devices) right now, via voice, on iOS. Function. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. Buy iDevices products at a local retailer near you. Category. Amazon Alexa Voice Commands. Get Tech Support 1-833-202-2695 Enterprise Solutions › When the message comes up you can not see the current state of the device. To use Alexa voice commands: At the bottom of the app, tap the speech bubble, and then tap Allow. The main reason of this issue is either problem with wifi or the mic. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App Please select what best describes the information: Thanks! Once your first iDevices product is set up, visit: Connecting iDevices Products to Alexa, If you have existing iDevices products connected to Alexa and you’ve added a new product, visit: Adding and Renaming Products with Alexa. Check to see if the iDevices Connected app is able to control the product by confirming you can turn it ON/OFF. If Alexa is only having issues with a single bulb, try toggling Alexa control on and off. Power. To solve most issues: Force stop the app. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". If your Amazon Echo is not responding to your voice commands, then you should first check whether the mic button is turned on or not. The light indicator is red when your device is muted. While we're unable to respond directly to your feedback, View purchased books & apps, Your Subscriptions Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. To make sure that Alexa hears you, move your device away from walls, other speakers, … My new Sonos Move arrived this morning. Tap the menu button (☰) in the top left-hand corner, Tap "History" - this will allow you to see whether or not Alexa understood your command correctly. While the app is capable of performing a number of tasks, it is often plagued with issues with users reporting that the app constantly crashes on launch or during authentication. Camera isn’t responding to Alexa voice commands Isaac December 16, 2020 07:32. increase your bottom line. Ask the community. Devices & Content To solve most issues: Force stop the app. Uninstall and then reinstall the app. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Open the Alexa app on your mobile device. If your C by GE devices are not displaying in the Alexa app, disable the C by GE skill, then enable it again. Still not responding to voice … While Amazon Alexa is reliable when working with Sonos, minor glitches can occur from time to time. Related Help Topics. Force stopping the Alexa app resolves most issues with responsiveness. Turn things on and off “Alexa, turn on living room TV” “Alexa, turn off living room TV” Channel. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. The devices still respond to voice commands. Uninstall and then reinstall the app. Alexa on Windows is a cloud-based service or voice assistant app that runs on computers using the Windows 10 operating system. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. You can check the history of voice commands by following these steps: To learn more about naming your products, visit: Naming Products and Rooms, Alexa says, “Sorry, the device is not responding.”, Our Customer Experience Team is available Mon - Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Plenty of hidden perks will improve your experience, and Alexa's third-party skills add even more. For more help, try our Echo & Alexa forum. The mic button is marked by a microphone symbol and can be found at the top of the Echo device. 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