Depending on the condition that each customer came to you in, you will need to handle the interaction differently. 1. Some customers are angry before they email. For example, at some point you're going to be on the receiving end of a nasty email. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. Never give a sudden reply to an angry email. Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your … He sent an email apology that Sunday. Here are some rules to follow when you write an email in response to your boss’ complaint(s) Make your points brief. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. Are you still angry? So go take it out alone in a safe environment. And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. After you write your response, set it aside for about an hour. Don't get angry at your boss if the criticism is entirely warranted. If you want to maintain a sane record at your workplace, you need to learn how to respond to a rude email. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Image Credit: rd. So, stop yourself from answering the email right away, no matter how much you want to dash off a response. He apologized again verbally that Monday. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. At a glance, all angry customers might appear the same but, they are not all created equal. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. Your boss's email to you was private, so your response should be a private one as well. There is no need to write a thesis in your response. You may not want to say anything that you might regret later. Start With a “Thank You” Most emails are not time-sensitive, so you can take all day to respond if you need to. How to avoid sending an angry email. If the email is just as critical as you immediately thought, you need to accept and learn from it. I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. Yes, write it all out. Go for a walk, punch an innocent pillow, scream or cry it out. Come back and read the email again. Take your time writing your response. Let it all out and don’t hold anything back. You need to plan your response carefully. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Check your emotions. Your first reaction upon reading an angry email might be to respond right away. Step #1 – write the email. Keep It Short And Straight This will help you process all your negative emotions and greatly reduce your anger. Write your angry response down on a piece of paper. 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